Privacy Policy:

This Privacy Policy describes how NexoTek.ca (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website (the “Site”).

Collecting Personal Information

When you visit NexoTek.ca, we collect certain information about your device, your interaction with the Site, and details required to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual is referred to as “Personal Information.”

Device Information

  • Examples collected: Browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and site interactions.

  • Purpose: To load the Site correctly and analyze usage for optimization.

  • Source: Collected automatically using cookies, log files, tags, or pixels.

  • Disclosure: Shared with our website platform Squarespace, and analytics tools such as Google Analytics.

Order Information

  • Examples collected: Name, billing/shipping address, payment information (e.g., credit card details), email, and phone number.

  • Purpose: To fulfill orders, process payments, arrange shipping, communicate with you, detect fraud, and offer related products/services.

  • Source: Collected directly from you.

  • Disclosure: Shared with Squarespace, our payment processors (e.g., Stripe, PayPal), and shipping providers.

Customer Support Information

  • Examples collected: Details you provide during support requests, including contact information and order history.

  • Purpose: To assist you with inquiries or complaints.

  • Disclosure: May be shared with customer service platforms or tools used by NexoTek.

Minors

Our Site is not intended for users under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to operate our business. For example:

  • Squarespace – Our website and e-commerce platform (see Squarespace’s Privacy Policy)

  • Google Analytics – To understand website usage

  • Shipping providers – For order delivery

  • Marketing services – If you’ve opted into promotions or newsletters

We may also share your information to comply with legal obligations.

Behavioural Advertising

We may use your Personal Information for targeted ads and marketing communications. For example:

  • Google Analytics – (see Google’s Privacy Policy)

  • Facebook Ads, Google Ads, or other platforms to retarget based on website activity

To opt out of targeted advertising:

Using Personal Information

We use your Personal Information to:

  • Provide and sell products

  • Process transactions and fulfill orders

  • Communicate with you

  • Offer personalized experiences and marketing (with your consent)

Retention

We retain your Personal Information unless you request its deletion. This includes order records for internal tracking and legal compliance.

Your Rights (GDPR & CCPA)

If you live in the EEA or California, you may have the right to:

  • Access, correct, update, or delete your personal data

  • Request data portability

  • Object to data usage or sharing

To exercise these rights, contact us using the information at the end of this policy.

Cookies

We use cookies to operate and improve the website. These include:

  • Functional cookies for shopping and login

  • Analytics cookies to track usage and performance

  • Marketing cookies for targeted advertising

For more info, visit www.allaboutcookies.org. You can control cookies through your browser settings.

Do Not Track

We do not respond to “Do Not Track” browser signals, as there is no consistent industry standard.

Changes

We may revise this Privacy Policy periodically. Updates will be posted here with a new effective date.

Contact

For questions or privacy-related requests, contact us: info@nexotek.ca