Privacy Policy

This Privacy Policy explains how NexoTek.ca (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”). This policy applies to Canadian customers only.

Collecting Personal Information

When you use our Site, we collect information to operate effectively and provide you with the best experience. Personal Information is any information about an identifiable individual.

Device Information

  • Examples collected: Browser type, IP address, time zone, cookie data, pages/products viewed, search terms, and interactions with the Site.

  • Purpose: To ensure the Site loads correctly, maintain security, and analyze usage for optimization.

  • Source: Collected automatically using cookies, log files, tags, or pixels.

  • Disclosure: Shared with our website provider (Squarespace) and analytics services (e.g., Google Analytics).

Order Information

  • Examples collected: Name, billing/shipping address, payment details, email address, and phone number.

  • Purpose: To process and fulfill your order, handle payments, arrange delivery, communicate with you, detect fraudulent activity, and provide related services.

  • Source: Collected directly from you.

  • Disclosure: Shared with Squarespace, payment processors (e.g., Stripe, PayPal), and shipping providers.

Customer Support Information

  • Examples collected: Information you provide when contacting us for support (e.g., name, contact details, order history).

  • Purpose: To assist with inquiries, complaints, and service requests.

  • Disclosure: May be shared with customer service tools used by NexoTek.

Minors

Our Site is not intended for individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Sharing Personal Information

We only share personal information with third parties as necessary to operate our business, for example:

  • Squarespace – to host and power our e-commerce platform

  • Google Analytics – to understand site usage

  • Payment processors – to process transactions

  • Shipping providers – to deliver orders

  • Marketing services – if you have opted in to receive promotional emails or newsletters

We may also disclose information when required to comply with Canadian laws, regulations, or lawful requests.

Marketing & Advertising

We may use your personal information to provide targeted advertising and promotional communications (with your consent, where required by law). This may include:

  • Google Analytics / Ads

  • Facebook Ads / Meta platforms

  • Email marketing services

You may opt out of targeted advertising by adjusting your ad preferences on platforms such as Google, Facebook, or by visiting the Digital Advertising Alliance of Canada.

How We Use Personal Information

We use your information to:

  • Provide, sell, and deliver products

  • Process payments and fulfill orders

  • Communicate with you about your purchases or inquiries

  • Offer personalized experiences and promotions (with consent)

  • Meet legal and regulatory requirements

Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and maintain business records. You may request deletion of your information at any time (subject to legal retention requirements).

Your Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Withdraw consent for certain uses of your information

  • Request deletion of your personal information (subject to legal requirements)

To exercise these rights, please contact us at the details below.

Cookies

We use cookies to improve your experience on our Site. Cookies may be:

  • Necessary cookies – required for site functionality (e.g., checkout)

  • Analytics cookies – to understand site usage

  • Marketing cookies – for targeted advertising

You can disable cookies through your browser settings, but some features of the Site may not function properly. For more information, visit allaboutcookies.org.

Do Not Track

Currently, we do not respond to browser “Do Not Track” signals, as there is no industry-standard approach.

Changes

We may update this Privacy Policy from time to time. Any changes will be posted here with a new “Effective Date.”

Contact Us

If you have questions or concerns about this Privacy Policy or wish to make a privacy-related request, please contact us:

info@nexotek.ca